Refund Cancellation

Refund and Cancellation Policy

At LEMVON, we strive to provide exceptional school management solutions to our valued customers. However, we understand there may be instances where refunds or cancellations are necessary. This policy outlines the terms and conditions governing refunds and cancellations for our services.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

  • If the subscription or service was purchased accidentally and the request is made within 7 days of the purchase date.
  • If a technical issue in the software renders it unusable, and we are unable to resolve the problem within 14 business days after being notified.
  • If the customer decides to cancel their subscription within the trial period, provided no data export or customizations were made.

2. Non-Refundable Cases

Refunds will not be issued under these conditions:

  • Services that have already been fully utilized or delivered.
  • Custom development work or integration services.
  • Cancellations requested after the trial period or outside the refund eligibility window.

3. Cancellation Policy

  • Subscription Cancellation: Customers can cancel their subscription at any time through the account settings or by contacting customer support. However, cancellations will take effect at the end of the current billing cycle.
  • Service Termination: LEMVON reserves the right to terminate services due to policy violations or non-payment. In such cases, refunds will not be issued.

4. Refund Process

  • To request a refund, please contact our support team at 

    Email: contact@lemvon.com 

    Phone: +233-267247725

    with your purchase details and reason for the request.
  • Refunds will be processed within 14 business days once approved, and the amount will be credited back to the original payment method.

5. Trial Period

  • If you’re unsatisfied with our service during the trial period, you can cancel your subscription without being charged.

6. Contact Information

For any questions or concerns about refunds and cancellations, please contact us at:

Email: contact@lemvon.com

Phone: +233-267247725